Sign-up offer not credited

The usual causes are an excluded payment method, a missed opt-in or selection, a deposit below the qualifying amount, an unfinished qualifying bet, or an offer that still needs accepting.

Ryan JessopBy Ryan Jessop. Last checked .

Key takeaways

  • The usual causes are an excluded payment method, a missed opt-in or selection, a deposit below the qualifying amount, an unfinished qualifying bet, or an offer that still needs accepting.
  • Check these five, in order.
  • If all five are fine.
  • If the answer is no.

Short answer: The usual causes are an excluded payment method, a missed opt-in or selection, a deposit below the qualifying amount, an unfinished qualifying bet, or an offer that still needs accepting.

Check these five, in order

CheckWhere it applies
Did you opt in or select the offer?Casumo (opt in); 10bet (select at sign-up)
Did your payment method qualify?Coral and Ladbrokes exclude e-wallets and prepaid
Was the deposit large enough, in one payment?£10 at four casinos; £20 at Casumo
Have you placed the qualifying bet?£10 on slots at Coral and Ladbrokes
Does the offer need accepting or claiming?Coral: within 48 hours; Ladbrokes: daily

If all five are fine

Contact live chat with a screenshot of the offer and the time of your deposit. Ask for the answer in writing.

If the answer is no

Use the casino's complaints procedure. After eight weeks, or at deadlock, the dispute resolution service named in its terms will look at it free of charge.

Sign-up offers

Ad 18+ only. We may earn commission from these links. Advertiser disclosure

PlayOJO logo

PlayOJO 4.2 out of 5

80 free spins, no wagering

No wageringFree spins

Claim at PlayOJO (advert, opens in a new tab)18+. New customers. T&Cs apply.
Wagering
None
Minimum
£10
Time limit
See offer terms
Worked value
80 spins at £0.10 (£8 in spins)

Significant terms: 18+. First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. BeGambleAware.org

Read the PlayOJO review Licence: Skill On Net Limited, UKGC account 39326. Offer checked 5 October 2026.

Coral Casino logo

Coral Casino 4.3 out of 5

Bet £10 on slots, get 100 free spins

No wageringFree spins

Claim at Coral (advert, opens in a new tab)18+. New customers. T&Cs apply.
Wagering
None
Minimum
£10
Time limit
48 hours to accept, then 7 days
Worked value
100 spins at £0.10 (£10 in spins)

Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. BeGambleAware.org

Read the Coral review Licence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.

Ladbrokes Casino logo

Ladbrokes Casino 4.2 out of 5

Play £10 on slots, get up to 500 free spins

No wageringFree spins

Claim at Ladbrokes (advert, opens in a new tab)18+. New customers. T&Cs apply.
Wagering
None
Minimum
£10
Time limit
Claim daily for 10 days; each batch valid 7 days
Worked value
Up to 500 spins at £0.10 (up to £50 in spins)

Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. BeGambleAware.org

Read the Ladbrokes review Licence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.

Keep reading: Your first casino deposit, What deposit limit should I set?, Sign up bonus no wagering.

Offer terms dated 5 October 2026, from each casino's published conditions. Registration steps describe the usual UK process; the casino's own form is what applies. How we check. 18+. Free help: 0808 8020 133 or safer gambling.

Frequently asked questions

Why has my casino sign-up offer not been credited?

The usual causes are an excluded payment method, a missed opt-in or selection, a deposit below the qualifying amount, an unfinished qualifying bet, or an offer that still needs accepting.

Are these casinos licensed?

Yes, all five, by the Gambling Commission.

Do I have to verify my identity to sign up?

Yes, before you can play.

Do I have to take the sign-up offer?

No; you can decline it.

How long does casino sign-up take?

About ten minutes including verification and a first deposit.

What do I need to sign up?

Your legal name, date of birth, address, email and mobile number.

Do I have to verify my identity?

Yes. UK casinos must verify age and identity before you play.

Which payment method keeps my sign-up offer?

A debit card qualifies at all five casinos.

Casino sign up mistakesTen casino sign up mistakes UK players make, from depositing by PayPal to missing an opt-in, with the casino each one applies to and the fix.Casino sign up declinedWhy a UK casino sign up is declined or an account is blocked at registration.Casino sign up checklistAn interactive casino sign up checklist for UK players.

18+ only. Please gamble responsibly.

Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Visit BeGambleAware.org and GamCare, or block yourself from all UK-licensed gambling sites with GAMSTOP.

This site contains adverts. We may earn commission when you sign up through our links. Advertiser disclosure.