Changing your details after sign-up

Email and phone can usually be changed in account settings.

Ryan JessopBy Ryan Jessop. Last checked .

Key takeaways

  • Email and phone can usually be changed in account settings.
  • What you can change yourself.
  • What needs support.
  • Why it matters.

Short answer: Email and phone can usually be changed in account settings. A change of name or address normally needs support and fresh proof, because the casino must keep its identity records accurate.

What you can change yourself

Password, email, mobile number, marketing preferences and deposit limits.

What needs support

ChangeUsually needs
AddressA recent bill or bank statement at the new address
NameA marriage certificate, deed poll or new photo ID
Date of birthPhoto ID; an error here can lock the account

Why it matters

Withdrawals are checked against your verified details. An account still showing an old address can stall a payout.

What you cannot do

Transfer an account to someone else, or open a second one to get round the problem.

Sign-up offers

Ad 18+ only. We may earn commission from these links. Advertiser disclosure

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Read the PlayOJO review Licence: Skill On Net Limited, UKGC account 39326. Offer checked 5 October 2026.

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Read the Coral review Licence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.

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Read the Ladbrokes review Licence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.

Keep reading: Signing up at sister casinos, Sign up bonus no wagering, Sports or casino sign-up offer.

Offer terms dated 5 October 2026, from each casino's published conditions. Registration steps describe the usual UK process; the casino's own form is what applies. How we check. 18+. Free help: 0808 8020 133 or safer gambling.

Frequently asked questions

How do I change my details on a casino account?

Email and phone can usually be changed in account settings.

Are these casinos licensed?

Yes, all five, by the Gambling Commission.

Do I have to verify my identity to sign up?

Yes, before you can play.

Do I have to take the sign-up offer?

No; you can decline it.

Which sign-up offers have no wagering?

Coral's, Ladbrokes' and PlayOJO's.

Can I have more than one account at a casino?

No. One account per person.

Can I sign up at several casinos?

Yes; each has its own offer, terms and limits.

How old must I be?

18 or over.

Casino verification documentsDocuments for casino verification in the UK.Proof of address for casino sign upProof of address for casino verification in the UK.One account per personWhy UK casinos allow one account per person, how household and device limits work, and what happens to duplicate accounts and their winnings.

18+ only. Please gamble responsibly.

Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Visit BeGambleAware.org and GamCare, or block yourself from all UK-licensed gambling sites with GAMSTOP.

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