How to close a casino account
Signing up is easy to reverse. Here is how to close an account, and how to choose between closing, pausing and excluding.
By Ryan Jessop. Last checked .
Key takeaways
- Withdraw your balance first.
- Closure can usually be undone; self-exclusion cannot be cut short.
- GAMSTOP covers every UK-licensed casino.
- Casinos keep some records by law.
Short answer: Withdraw your balance, then ask for closure in account settings or through support. If gambling is a problem, choose self-exclusion or GAMSTOP instead.
The options
| Option | Lasts | Reversible? |
|---|---|---|
| Time-out | A day to six weeks | Ends automatically |
| Close account | Until you ask to reopen | Usually |
| Self-exclusion | Six months or more | Not early |
| GAMSTOP | 6 months, 1 year or 5 years | Not early |
Closing an account
- WithdrawTake out your balance.
- Find the settingAccount, then Safer Gambling or Settings.
- Request closureOr ask support.
- ConfirmWait for confirmation.
Say why
If you are closing for safer-gambling reasons, say so. The casino must then treat it as self-exclusion and stop marketing to you.
What is kept
Licensed operators must retain certain records for several years. You can ask what is held under UK data protection law.
Support
0808 8020 133, or safer gambling.
More registration guides: GAMSTOP and casino sign up, What deposit limit should I set? and Casino marketing preferences: opting out.
Before you close: a checklist
- Withdraw every penny, including small balances.
- Check for pending bets or unclaimed winnings.
- Finish or forfeit any active bonus.
- Download your transaction history if you want it.
- Remove saved cards from the cashier.
- Opt out of marketing.
Choosing between the options
| If you | Choose |
|---|---|
| Want a short break | Time-out |
| Are finished with that casino | Close the account |
| Feel gambling is getting out of hand | Self-exclusion |
| Want every licensed casino blocked | GAMSTOP |
| Only wanted the sign-up offer | Withdraw and close, or simply stop |
If you joined several casinos
Each account is closed separately. Work through them one at a time, or use GAMSTOP to cover all UK-licensed operators in a single step. A bank gambling block adds another layer.
After closure
Marketing should stop. If you closed for safer-gambling reasons it must stop. Delete the app and remove saved passwords so the route back is not one tap away.
Changing your mind
A closed account can usually be reopened through support; a self-excluded one cannot until the term ends. See reopening an old account.
Keep reading: Compare sign up offers, Mobile casino sign up, Google Pay sign-up.
Offer terms dated 5 October 2026, from each casino's published conditions. Registration steps describe the usual UK process; the casino's own form is what applies. How we check. 18+. Free help: 0808 8020 133 or safer gambling.
Frequently asked questions
How do I close a casino account?
In account settings or through support.
Should I withdraw first?
Yes.
Can I reopen it?
Usually, unless you self-excluded.
What does GAMSTOP do?
Blocks all UK-licensed gambling sites.
Can I sign up at several casinos?
Yes; each has its own offer, terms and limits.
How old must I be?
18 or over.
Should I set a deposit limit at sign-up?
Yes. It takes a minute and holds when your resolve does not.
Can I change my marketing preferences later?
Yes, at any time in account settings.