How to reopen a casino account

If you have signed up at a casino before, you cannot simply sign up again. You reopen the old account, and that changes what you are offered.

Ryan JessopBy Ryan Jessop. Last checked .

Key takeaways

  • One account per person: reopen, do not re-register.
  • Reopened accounts rarely get the sign-up offer.
  • Self-excluded accounts stay closed until the term ends.
  • You will be re-verified.

Short answer: Contact support to reopen the old account. Do not create a new one. Expect to verify again and not to receive the sign-up offer.

How to reopen

  1. Contact supportLive chat or email, with your old username or email.
  2. Confirm identityExpect to verify again.
  3. Wait if requiredSome closures need a cooling-off period.
  4. Set limitsBefore depositing.

Will I get the sign-up offer?

Usually not: you are an existing customer. If you registered but never deposited, ask whether a first-deposit offer still applies. See offers for existing customers.

It depends how it was closed

How it closedCan it reopen?
You closed itUsually, on request
Dormant through inactivityUsually
Time-outAutomatically when it ends
Self-exclusionOnly after the term, on request, with a wait
Closed by the casinoAt its discretion

Or start elsewhere

You are a new customer at any casino you have never joined.

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More registration guides: How to close a casino account, GAMSTOP and casino sign up and What deposit limit should I set?.

Keep reading: Casino sign up bonus offers, PayPal sign up offers, Sign-up offer not credited.

Offer terms dated 5 October 2026, from each casino's published conditions. Registration steps describe the usual UK process; the casino's own form is what applies. How we check. 18+. Free help: 0808 8020 133 or safer gambling.

Frequently asked questions

Can I reopen a closed casino account?

Usually, by contacting support.

Do I get the sign-up offer again?

Rarely.

Can I just make a new account?

No.

What if I self-excluded?

It stays closed until the term ends.

Do I have to verify my identity?

Yes. UK casinos must verify age and identity before you play.

Which payment method keeps my sign-up offer?

A debit card qualifies at all five casinos.

What is the maximum wagering on a sign-up bonus?

Ten times the bonus, since 19 January 2026.

Which sign-up offers have no wagering?

Coral's, Ladbrokes' and PlayOJO's.

Sign up offers for existing customersCan existing or returning casino customers claim a sign up offer in the UK? Who counts as new, what happens with old accounts and what you get instead.One account per personWhy UK casinos allow one account per person, how household and device limits work, and what happens to duplicate accounts and their winnings.How to close a casino accountHow to close a UK casino account.

18+ only. Please gamble responsibly.

Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Visit BeGambleAware.org and GamCare, or block yourself from all UK-licensed gambling sites with GAMSTOP.

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