You now have a legal right to complain directly to a casino about how it handles your data
Signing up at a casino means handing over a lot of personal information: your name, address, date of birth, ID documents and payment details. Since 19 June 2026 you have a new legal right to complain directly to the casino if you think it has mishandled that data, and it must deal with your complaint properly. Here is how the right works and how to use it.
By Ryan Jessop. Published .
Key points
- The new right to complain to an organisation about its use of your data applies from 19 June 2026.
- It comes from the Data (Use and Access) Act 2025, which added a new section 164A to the Data Protection Act 2018.
- Organisations must make it easy to complain, keep you informed and tell you the outcome without undue delay.
- Privacy notices must explain the right to complain to the organisation and to the Information Commissioner’s Office.
- You can still go to the ICO, but you will usually be expected to complain to the organisation first.
- In force
- 19 June 2026
- Law
- Data (Use and Access) Act 2025
- New provision
- Section 164A, Data Protection Act 2018
- Applies to
- All data controllers, including casinos
- Escalation
- Information Commissioner’s Office
- Cost
- Free
What the new right means
Before June, data protection complaints usually went straight to the ICO. Now the law gives you an express right to complain to the organisation itself, and requires it to provide a way to do so, acknowledge your complaint, keep you updated and tell you the outcome. Its privacy notice must tell you about this right and about your right to complain to the ICO. There are no exemptions: every organisation that controls personal data, including every licensed casino, must comply.
When you might use it
- A casino keeps sending marketing after you opted out at sign-up.
- It asks for far more documents than it needs, or will not say why.
- It will not give you a copy of your data when asked.
- You suspect your data has been shared or exposed without good reason.
Our page on marketing preferences at sign-up explains how to set your choices from the start.
How to complain
- Find the casino’s privacy notice, usually linked in the footer, and use the complaint route it gives.
- Say what happened, when, and what you want: for example, your marketing stopped or your data deleted.
- Keep copies of everything.
- If you are not satisfied with the response, complain to the ICO.
A data complaint is separate from a complaint about your account or winnings. If you are leaving a casino altogether, see how to close a casino account.
18+. Gambling should be entertainment, never a way to make money. Free, confidential help 24/7: National Gambling Helpline 0808 8020 133, or see our safer gambling page.
Frequently asked questions
Can I complain to a casino about how it uses my data?
Yes. Since 19 June 2026 you have a statutory right to complain directly to any organisation that controls your personal data.
Do I have to complain to the casino before the ICO?
Under the new regime you will generally be expected to complain to the organisation first, then escalate to the ICO.
What must the casino do with my complaint?
Acknowledge it, keep you informed of progress and tell you the outcome without undue delay.
Does this replace casino complaints about winnings?
No. Disputes about your account or winnings follow the casino’s complaints process and independent dispute resolution.
Related pages
Sources
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